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Returns & Exchanges

No returns will be accepted past 30 days of original purchase.

Returns on delivered items

Returns will be picked up with your next scheduled delivery, or the customer can also bring the item back to the store.

Food and Bags of Treats

We offer a full guarantee on all of our quality pet foods and bagged treats within 30 days of original purchase. The food or treats must have at least 50% or more of the product remaining and still be in the original packaging. Returns cannot be accepted without the original packaging.

Clearance items

All sales are final on clearance/closeout items. No refunds.

Price changes

If the price of an item you are retuning has changed, you’ll be refunded the price indicated on the sales record. Any sales made with coupons, rebates, or rewards will be refunded at the price paid on the receipt.

We must be notified of intent to return the following items within 72 hours of delivery! No returns will be accepted beyond the 72 hour window.

  • Pet clothing – Sweaters/jackets, coats, boots
  • Leashes, collars and harnesses
  • Backpacks and carriers, etc.
  • Pet furniture – beds, crate pads, cat furniture, etc…
  • Cages, crates, ramps, etc.
  • Grooming tools and brushes

All non- edible, returned items must be in original packaging/with tags attached, in re-saleable condition. Open or used items will not be accepted.

We DO NOT accept returns on:

  • Chewed or used Toys
  • Chewed or opened bones/chews
  • Worn or used collars and leashes
  • Worn or used clothing
  • Worn or used bedding
  • Used, unsalable items
  • Clearance or closeout items-All sales final